A.NICHEL Artistry fulfills each order (excluding custom canvases) within 2 - 10 business days (standard domestic) and 2 - 20 business days (international). Your order is unique to us and will take time to produce and ship it out on time.
Shipping orders typically take two to seven business days. However, due to current events, industry-wide shipping delays are occurring. Shipping carriers in North America are tackling a plethora of incoming orders. Millions of shipments are stuck in distribution centers, and tracking links are taking longer than usual to update. The current events have caused your orders to be shipped late and sometimes stuck in pre-transit.
We know how frustrating and disappointing it is to receive your orders late. Thank you very much for your patience while dealing with the events at hand.
If you have not received your order after two weeks, contact us at firstname.lastname@example.org. Let us know about your delayed shipment, and we will check it out for you. We may ask you to wait a few more days to receive the order.
All Sales Are Final. No refunds. Exchanges Only.
A.NICHEL Artistry wants you to enjoy every piece of artistry we provide and understand the disappointment that can come from not receiving what is expected upon delivery. In the event of such rarity, we have options in place to suit your needs.
RETURNS: EXCHANGE ONLY
You have thirty (30) calendar days to return an item from the date you received it. If thirty days (30) have passed, regrettably, we will not be able to offer you an exchange.
To exchange your item, it must be unused and in the same condition that you received it. It must be in the original packaging.
We accept exchanges for products damaged in transit or if the incorrect item was shipped. If you need to exchange it for the same item, send us an email along with an image of the damaged item at email@example.com within seven (7) business days of receiving your order.
Upon receipt of your email, we will review the image and notify you if your item(s) have been approved for an exchange.
Once approved, you will receive a replacement of the same item, and we will ship it out to you based on our shipping policy.
SALES ITEMS (if applicable)
There are no exchanges on sales items.
CUSTOM CANVAS ORDERs
We currently offer no exchange policy on custom canvas orders. We thoroughly value the service we provide and want you to be HAPPY with your art piece(s). In the unfortunate event of an issue with your order(s), please contact us at firstname.lastname@example.org, and we will be more than happy to find a solution together.